Refund policy
Delivery:
– Your orders will be shipped within 3-5 working days.
– The customs costs that may appear during international shipments are not covered by La Commune Magique.
Return and Exchange:
– Returns are not accepted for products available on our website, but exchanges can be made. You can make a one-time size and model exchange within 7 days of receiving the product.
– If you cannot find a suitable model for exchange, you can request an online code worth the same price as your returning product which can be used for one year.
– You need to send an e-mail to hello@lacommunemagique.com to create an exchange request while specifying your reason of exchange. Make sure to specify your first and last name and order number in the e-mail header.
– Products sent without an e-mail exchange request WILL NOT BE EXCHANGED.
– Your request for exchange will be answered via e-mail. Our DHL Express Return Label will be sent to you together with the necessary instructions to complete the return shipping process.
– All exchange packages must be shipped with DHL Express with the provided Return Label and instructions, packages sent with different shipping companies will not be accepted.
– The new product will be sent back to you free of charge when the suitability of the products that reach us is examined and your request for exchange is approved.
– Pieces that have been tried on prior to being purchased at our store WILL NOT BE EXCHANGED.
– Pieces that have been purchased online WILL NOT BE EXCHANGED at our store.
– Exchanges that do not comply with the terms stated above will not be accepted and will be sent back to you with receiver payment.
Terms of Exchange:
– The exchange process is one time only. There can be no second exchange for the same order.
– All returning items must have their original tags and labels still attached without any damage. There is absolutely no exchange process for products that have lost authenticity.
– Exchange requests for damaged products (torn, deformed, broken, etc.) due to customer error will not be accepted.
– Exchange requests for any products will not be accepted if visual traces or noticeable odor from perfumes, deodorant or other such products is detected.
– No exchanges will be made for free or promotional items sent as part of an order. In order to exchange any products in the set, all the products in the set must be sent together. They cannot be exchanged separately. In the case of sending a single product in the set, La Commune Magique will not accept the exchange and will only exchange the order when all products are sent.
– Return packages must be sent back in their original packaging to ensure safety of the product. Packages sent without their original packaging and or necessary extra safety measures will not be accepted for exchange.
– The package is the responsibility of the customer until it reaches the exchange address. La Commune Magique assumes no responsibility for packages damaged or lost during shipping. Please ensure that your cargo is well packaged and shipped according to the necessary instructions provided in the exchange mail with DHL Express only.
